Housing associations

Board assurance for registered providers.

Consumer standards, tenant satisfaction measures and a regulator that expects the board to know. Parod gives a housing board one line of sight from strategy to register to paper.

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Kestrel Vale Housing

Performance Metrics

FY 2026/27 · Period 7 (October) · Reporting window open

Oct 2026

Repairs completed first time

Objective · Homes people are proud of

91.4% of 92.0% target

At risk

Metric	Actual	Target	Period
Repairs completed first time	91.4%	↑ 92.0%	Submitted
Average days to re-let	19.2	↓ 21.0	Submitted
Tenant satisfaction (TP01)	72.8%	↑ 75.0%	Due 5 Nov
Rent collected as % of rent due	99.1%	↑ 99.0%	Locked
Emergency repairs in target time	97.6%	↑ 99.0%	Due 5 Nov

1Where it fits

Built around the way a housing board already works.

Nothing here is a housing-only feature. It is the same record, set up the way registered providers govern.

Tenant satisfaction measures: Set up as metrics under objectives, so the board sees the trend, not just the latest number.
Board and committee cycle: Board, Audit & Risk, Remuneration, Customer and Development, with a year of meetings set up once.
Strategic and operational registers: Damp and mould, building safety, cyber and arrears, beside the controls that mitigate them.
Papers readable anywhere: An installable web app, with Office files and PDFs opened in the browser rather than downloaded.
Assurance reporting: Review discipline, heat map migration and objective exposure, scheduled for Audit & Risk.
Group structures: Parent, subsidiaries and care or development arms as separate organisations.

Kestrel Vale Housing

Strategic Risk Register

13 risks · reviewed quarterly · Audit & Risk Committee

Heat map+ Add Risk

Likelihood ↑ · Impact →

1–6 8–12 15–25

Risk	Inh.	Res.	Review
R-07 Rent arrears rise beyond plan	20	12	Due 2 Nov
R-12 Cyber attack via supplier	20	8	Reviewed
R-03 Damp and mould non-compliance	16	9	Overdue 4d
R-15 Development cost inflation	12	6	Reviewed

Fig. 1.1A strategic register with its heat map

2A worked example

One rent-setting decision, followed through the record.

Kestrel Vale Housing is a fictional provider we use for demonstrations.

The decision

A 4.8% increase approved five votes to one, recorded against item 5.

The risk and the control

The arrears risk and its hardship fund control, in view while the board discusses the paper.

The action and the metric

A paper on hardship fund uptake is actioned, and rent collected is watched every month.

3Questions

Questions housing boards ask.

01Is the data held in the United Kingdom?

Yes. The optional AI features are the one exception, set out on the security page.

02Board members use personal email addresses. Can they still sign in?

Yes. You choose whether people outside your single sign-on domains may sign in, and can require multi-factor authentication of them when they do.

03Can we keep a strategic register separate from the operational ones?

Yes. Each register has its own access list, owner and review frequency. Controls are shared across registers from one library.

04How are the Tenant Satisfaction Measures set up?

As metrics, each with its unit, decimal places and direction. We set them up with you at onboarding.

Next step

Bring your next board pack.

We will load your register, your measures and a recent pack, and run the meeting with you in Parod.

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